Shipping

We deliver to eligible Australian addresses using available delivery services.

Shipping options and any applicable delivery charges will be displayed during checkout.

Free Shipping

Free shipping is available on orders that meet our minimum order requirement.

The minimum order amount and applicable shipping conditions will be displayed on the website or during checkout.

Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on order volume, product availability, weekends, public holidays, and other circumstances.

Delivery Times

Delivery times depend on the delivery address, shipping method, and carrier.

Any delivery timeframe shown at checkout is an estimate and may be affected by circumstances outside our control.

Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Customers should use the tracking information to monitor the progress of their delivery.

Delivery Address

Please ensure your delivery address is correct before completing your order.

If you provide an incorrect or incomplete address, delivery may be delayed or the parcel may be returned to us. Additional delivery costs may apply where permitted.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We may need to contact the delivery carrier to investigate the shipment.

Incorrect or Damaged Deliveries

If you receive the wrong product or your order arrives damaged, contact us as soon as possible.

Please provide your order number and photographs of the product and packaging where appropriate so we can assess the issue.