Refund and Returns Policy

At IGET Australia, we want our customers to have a clear and straightforward experience when purchasing from us. This policy explains when returns, refunds, and replacements may be available.

Incorrect or Damaged Products

If you receive an incorrect, damaged, or faulty product, please contact us as soon as possible.

We may ask you to provide:

  • Your order number
  • A description of the problem
  • Photos of the product or packaging
  • Other information reasonably required to assess the issue

If the product is confirmed to be faulty, damaged, or incorrect, we will provide an appropriate remedy in accordance with applicable consumer law.

Depending on the circumstances, this may include a replacement, repair, refund, or other appropriate remedy.

Change-of-Mind Returns

Change-of-mind returns are subject to our return conditions and applicable law.

For hygiene and safety reasons, opened or used vape products, PODs, cartridges, or other products that cannot reasonably be resold may not be eligible for change-of-mind returns where permitted by law.

Please contact us before sending any item back.

Products That Are Not Faulty

We may not accept returns simply because a customer has changed their mind where no return right applies under Australian consumer law.

We recommend checking the product description, specifications, compatibility, and product information carefully before placing an order.

Incorrect Product Ordered

If you have ordered the wrong product, model, or POD, contact us as soon as possible.

If the order has not yet been dispatched, we may be able to make changes or cancel the order.

Once an order has been dispatched, our normal return conditions will apply.

Refunds

Where a refund is approved, the refund will generally be made using the original payment method where possible.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Return Shipping

Where a return is required because we supplied an incorrect, damaged, or faulty product, we will provide appropriate instructions regarding return shipping.

For change-of-mind returns, the customer may be responsible for return shipping costs where permitted by law.

Items Returned Without Approval

Please contact us before sending a product back.

Unauthorised returns may cause delays in processing your request.

How to Request a Return or Refund

To request a return, replacement, or refund, contact us